How to improve bad customer service - on ShowMe

I'll ShowYou, bad customer service!

I've been testing ShowMe - an awesome iPad app and website that lets you screencast (teach!) or watch screencasting (learn) for educational, entertaining, and inspiring presentations. Like mine!

In this ShowMe presentation, I come back to one of my favorite topics - how to improve bad customer service at the drugstore and beyond.

I've somehow resisted the urge to name the worst offender in the screencast, but you and I both know it's _ _ _ _ _ _  _ _ _ _. Hint: the customer service is the minus in the plus.

I'm quite certain that this isn't what Bob Dylan had in mind when he sang, "The first one now will later be last..." but you can ask him when he plays Winnipeg in the fall.